Is this the dark side of Amazon? At the center of plenty of channel conflict

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I know, I know, we always seem to be using Amazon as an example. Well the company gets plenty of press–both good and bad. This probably falls better into the latter category. The article, “More brands are leaving Amazon, but the strategy could backfire,” (CNBC, January 11, 2010) describes how some bigger brands–including IKEA and Nike–have stopped selling through the online giant. These brands have become frustrated with Amazon’s failure to police counterfeit products or are concerned with competition from the retailer or its third-party sellers. The brands might leave, but because third-party sellers still offer the brands, their departure does little if anything to harm Amazon–and may do greater harm to the brand. A bit of a catch-22 for large brands.

This situation provides a good example of vertical conflict (between Amazon and the brands) and horizontal conflict where third-party sellers are competing with brands trying to sell direct through Amazon. It also offers an opportunity to discuss how a brand can lose control of its strategy when third-party sellers set their own pricing and messaging. Thus, it has relevance to Chapters 3 (competition and Amazon chapter-opening case), 8 (branding), 10 (channels of distribution and channel conflict), and 12 (retailing). With that much relevance I couldn’t hold back.

Amazon’s advertising platform turns off customers…

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It seems like we talk about Amazon a lot here at Teach the 4 Ps. For several reasons Amazon is a great class example. First, it is a brand that everyone knows and most of our students use on a regular basis. Second, they are at the leading edge of so many new marketing practices. Third, Amazon offers the opportunity for examples that reflect many marketing practices (and many chapters). Today, we are talking about Amazon the online retailer, as an advertising medium. After Google and Facebook, Amazon is growing fast as an advertiser. A Wall Street Journal article earlier this year pointed out that “54% of people looking for a product now begin their search directly on Amazon…” Search advertising has traditionally been Google’s sweet spot.

This article, “Ad Business a Boon for Amazon But a Turn-Off for Shoppers,” (November 26, 2019) points out that Amazon may need to be careful with all the advertising. Some customers are getting annoyed with the online retailer for serving up too many ads. Customers just want the product they are looking for–but they often have to search through many “sponsored posts” before they get there.

This article or example may be used in your marketing classroom in a number of ways. If Amazon wants to do well by customers, is this the right way? Is this customer-oriented behavior (Chapter 1)? An interesting counter-example might be drawn out by asking students if they have ever gone to Amazon looking for one thing, then seeing an ad for a competing product, and ended up buying the competing product. Was that information useful?

The question gets further muddled when the article also notes that ads like this might help Amazon deliver one-day service that customers love (Chapters 10 and 12). It also suggests changes in consumer behavior (Chapter 5). And then of course the article highlights how Amazon is becoming a new advertising medium (Chapter 15). Lots to potentially talk about here.

The most sustainable companies in America are beating the market (#M4BW)

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Regular readers, and those who have already seen the 17th edition of Essentials of Marketing know that we believe business can contribute to making a better, more sustainable world — without necessarily sacrificing profits in the process. Barron’s recently posted an article on this topic, and while the real thing is behind a paywall, I found this copy online (I hope it lasts there for your review).

After Barron‘s ranked the 100 most sustainable companies (#1 Texas Instruments), it compared their stock market returns in 2019 (+34.5%) with those of the S&P 500 (+31.5%). The article is optimistic that this trend will continue. Why? Some of the reasons given in the article include:

  • These companies attract employees — people want to work there,
  • They are better at employee retention,
  • Good environmental policies lower costs,
  • Customers want to do business with these companies,
  • Investors want to buy into sustainable companies.

Emerging technologies and implications for marketing strategy and planning

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Maybe this is my bias — I am a bit of a geek. But I like to encourage my students to speculate about how future technological advances might impact marketing strategy and planning. This falls into the discussion of the external market environment in Chapter 3 (see In-Class Activity 3-1 for example). This article in USA Today, “AI, 5G, ‘ambient computing’: What to expect in tech in 2020 and beyond,” offers an opportunity to examine some of these emerging technologies. The article includes a 5 minute video on 5G that you could show in class to put students on a common base. What can be interesting for students, is to think about is the implications of new technology on traditional businesses. So for example, I could see asking students how this technology might impact:

  • Starbucks or a small local coffee shop,
  • A law office,
  • A fast-food restaurant chain (say McDonalds),
  • A grocery store,
  • A clothing maker — say Levi’s or Lululemon

Push students beyond the obvious. Or of course, you could have students come up with companies on their own.

Some #M4BW examples for you…

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As regular readers know, through this blog and the forthcoming 17th edition of Essentials of Marketing (publishing in February 2020) we have taken on the mission of highlighting organizations that are marketing for a better world (#M4BW).

Businesses are getting the message. McDonald’s has announced that it will soon buy all of its coffee from sources that meet international sustainability standards certified by Fair Trade and Rainforest Alliance. Consumers are concerned about plastic containers—we throw away lots of plastic. Recently, Unilever, Procter & Gamble (P&G), Nestlé, Häagen-Dazs and PepsiCo began testing reusable containers for their products. PepsiCo will use refillable glass bottles for its Tropicana orange juice, and P&G will use aluminum bottles for its Pantene shampoo and stainless steel containers for Tide detergent. Products will be delivered to customers’ homes with empty packaging returned, cleaned, and refilled. For more see “The World’s Biggest Brands Want You to Refill Your Orange Juice and Deodorant,” Wall Street Journal, January 24, 2019; “McDonald’s Transitions to Sustainably Sourced Coffee,” brandchannel, October 12, 2016; “Beyond Sustainable: The Growing Demand for Ethical Fashion,” The Robin Report, April 3, 2018. These examples can be used when you cover sustainability (Chapter 3), packaging (Chapter 8) and reverse channels (Chapter 10).