I somehow missed this article from Adweek last spring “This is the future of online customer service” (April 6, 2011). Recently Adweek named B-Reel (the creator of this system) its Producer of the Year, so I checked it out. I am glad I did. The ultimate combination of high tech and high touch. This appears to have the ability to dramatically alter online personal selling and customer service. I wish the video demonstrated the salesperson-customer interaction a bit better, but you get the idea.
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