Wave of the Future: AI Empowered Customer Service
Artificial intelligence (AI) is on the precipice of radically enhancing customer service and business operations. Zack Kass, in a recent article on MarketWatch, describes the…
Customer service
ChatGPT Wrote this Blog Post…
[But not this first paragraph]. I imagine by now most of you are at least familiar with ChatGPT. If you have not at least played…
The Challenges of Online Retailing in India
While online retailing holds great promise in developing countries like India, there remain challenges. Venture capital is flowing into this market, and some big players…