Kristen Charpentier’s first clue was that the voice was too nice. She pulled into a Dairy Queen drive-thru in Cary, North Carolina, and the speaker…
Note: this segment is from John Oliver’s Last Week Tonight, and it comes with the profanity, crude humor, and political asides the show is known…
A recent article in Fast Company, “The power of experience: Uncovering which brands are winning—and why,” (October 10, 2025) called my attention to the ChangeUp…
Artificial intelligence (AI) is on the precipice of radically enhancing customer service and business operations. Zack Kass, in a recent article on MarketWatch, describes the…
[But not this first paragraph]. I imagine by now most of you are at least familiar with ChatGPT. If you have not at least played…
While online retailing holds great promise in developing countries like India, there remain challenges. Venture capital is flowing into this market, and some big players…