Social Media’s Fight for Younger Members

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Facebook started as a platform for college students and quickly became popular with teenagers as well.  As the platform went through the adoption curve it started to pick up older users.  As the Facebook demographic shifted, so too did it’s appeal to the younger audience that helped establish its dominance.  This USA Today article, “Facebook losing young users even faster to Snapchat, eMarketer says“, talks about some of the challenges currently facing Facebook and how Snapchat is now growing its user base faster than Facebook.  Better privacy control, faster viewing, and limited permanence are some of the factors that are driving 12-17 teenagers toward Snapchat and away from Facebook.  6 years ago Facebook recognized the threat and acquired Instagram as a means of continued access to teenagers but Snapchat is now getting new users even faster than Instagram.

The consequences of this change can be significant for Facebook.  Their business model relies on advertising and if they can capture users early in life it is much easier (and cheaper) to retain those users rather than trying to switch users off of competing platforms.  Should Facebook modify their platform to cater to younger viewers?  What would they have to do?  Could they be successful with a redesign or is their present brand identity too strong for younger viewers to consider using them?  Can they succeed if they stay focused on an older demographic?

Amazon’s Grocery Vision

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This week Amazon opened their prototype grocery store to the public.  What’s so different about it?  It’s entirely self-serve with no checkout process.  Hundreds of cameras and sensors identify what a customer puts in his/her cart and automatically charges their account when they walk out of the store.  More details can be found in this USA Today article.  While the concept may not seem revolutionary, the experience is fairly disruptive as compared to the current grocery shopping paradigm.  Not only does it require use of a specialized smartphone app, it also challenges decades of ingrained behavior – the checkout counter is the last step of the retail shopping experience.

Amazon frequently pushes the envelope with new technologies and concepts.  Some are a tremendous hit and others are spectacular failures.  Which do you and your students think this will be?  If you were responsible for a national rollout, how would you build your marketing plan?  This concept will clearly appeal more to Innovators and Early Adopters and receive resistance from Laggards and the Late Majority.  Can you effectively use that information to target a marketing campaign or is it impractical in this scenario?

Smartphones top $1000 price point

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Smartphones revolutionized the world and it wasn’t long after the first smartphone was released that everyone wanted one of their own. For years, smartphone manufacturers were able to capitalize on unmet demand but as the product-market reached maturity and demand became saturated, manufacturers needed to find ways to entice users to upgrade in order to protect their new revenue stream.

The classic approach in technology is to release new versions of products. If a manufacturer delivers enough added value with the new release, existing consumers will be willing to buy the new product to replace their old one. But how much is necessary to entice consumers to upgrade? That answer is dependent on several factors that influence consumer buying behavior. These influences are reviewed in detail in Chapter 5 – Final Consumers and Their Buying Behavior.

This article, “Your Next Phone Will Probably Cost $1000“, talks about the latest generation of smartphones to hit the market and the various influences that will determine their success or failure. In particular, the article notes that this is the first generation of products to pass the $1000 price barrier.  The article suggests that surpassing that psychologically significant price barrier may slow adoption of the new line of phones.

Ask your students how many have purchased or intend to purchase one of these new phones, when they purchased (or intend to purchase), and why they chose to upgrade.  This can lead to a good discussion regarding all of the influences that impact that purchasing decision. Some will choose to buy primarily because of psychological social needs – the desire for status or acceptance from peers.  Others will apply a more economic assessment.  Those individuals may justify the purchase based on faster performance, larger screen sizes, new features, etc.  A full discussion of the various factors that influence consumer purchasing behavior is covered in Chapter 5 – Final Customers and Their Buying Behavior.

This conversation can also apply when covering the adoption curve discussed in Chapter 13. In any given classroom you’re likely to have students that can be classified as members of the early adopters and early majority segments of the adoption curve but you may also have members of other segments.  Asking students from each group how they make decisions about when to buy can really help illustrate the differences between segments.