Coke Pulls White “Save the Arctic” Cans After Market Confusion
Posted by Joe Cannon
It sure sounded like a great idea. The idea, draw attention to global warming and the plight of polar bears. The bears have been a Coca Cola holiday symbol for almost 100 years — so the actions also fit with the brand’s heritage. Coke did this by changing the iconic red cans to white for the holidays. It sure sounded like a good idea. Unfortunately, the new cans confused consumers — especially Diet Coke drinkers who confused the white can with their familiar silver Diet Coke cans. This article, “Bad News, Bears: Coke Pulls Back on White Cans in Holiday Campaign to Save Polar Bears” (brandchannel, December 1, 2011) describes many interesting elements to the story. For example, by monitoring social media, Coca Cola marketing managers heard complaints early. This case is also a demonstration of a low involvement product that consumers buy out of habit. In the end, it probably marks a mis-step by the soft drink giant. But I would say, if you take chance, you will make mistakes sometimes. And this whole outcome, like the New Coke introduction 25 years ago, may yet generate positive publicity for the brand. Also posted at Learn the 4 Ps.
This article has examples that can be used in teaching consumer behavior, market research, brand management, packaging, and advertising & promotion.




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