“Happy Employees Create Better Customer Experiences”
Posted by Joe CannonMy former colleague Jim Pailin, who was in the PhD program with me at North Carolina, worked on a dissertation in this area almost 20 years ago. And it is still true, “Happy Employees Create Better Customer Experiences” (Customer Experience Matters blog, February 1, 2010). Jim was particularly interested in looking at this for services — and I am sure that happy employees matter even more in service businesses. From Bruce Temkin’s blog post you can find a link to Fortune magazine’s list of the 100 best companies to work for.
Tags: customer experience, Implementation
This entry was posted on Monday, February 1st, 2010 at 8:35 pm and is filed under Customer service, Product, Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.