BusinessWeek “Customer Service” Issue Hits the Web…

Posted by Joe Cannon

BusinessWeek’s “Customer Service Champions” issue (February 18, 2010)  has its usual set of interestin stories.  This year’s list includes the usual cast of characters – see “World-Class Customer Service” for links to all the articles.  This year’s issue highlights L.L. Bean and USAA –plus you can find a slide show  and the “Top 25.“   Many great examples to use when discussing customer service and retailing.

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This entry was posted on Friday, February 19th, 2010 at 7:57 am and is filed under Customer service, Place, Retailing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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