This might be a good example of an experiment that could be used with market research or some useful data when talking about Facebook or other social media in Promotion.

You can decide if you want to show it in class — might be a nice break in the middle of a long lecture.  It is fun to watch and you could ask students after if it makes them feel different about State Farm.

I like to talk about Zappo’s when I get into retailing.  I like to show students how one or two retailers have developed marketing strategies that work — and walk through the target market and four Ps.  I start by confessing to my students that fifteen years ago I told students that shoes would probably never be sold over the Internet because of the need to try them on (what did I know?).

You can walk through the marketing strategy — starting with big efforts at customer retention — so a major target is current customers.  Especially with shoe buyers, customer retention is key — since their returns will be much lower than new customers.  They keep customers with phenomenal customer service.  Prices are reasonable.  For Promotion, the great customer service generates word of mouth.  Promotion also utilizes advertising (see example below — that probably targets new targets and customer acquisition) and now I can add a discussion of online video.  Place befits a quick tour of the Zappos website – where you can demonstrate more Promotion with the customer reviews of several products.  you can also talk about free shipping and returns when you are talking about Place policies.  And Product is interesting as the firm has a very wide selection and now sells a lot more than shoes.

Occasionally we need a reminder like this: based on a thorough literature review, Paul Ramsden, a noted researcher on teaching and learning, along with several co-authors offered this description of good teachers.

The ad provides a nice example of international marketing (for us non-Canadians anyway) — because I think that Canadians have an understanding (maybe with our Scandanavian friends) of the short days of winter.  I will show it when I talk about integrated marketing communications or advertising.  It provides a nice example of how advertising supports a positioning objective.

The video is a versatile example of many marketing concepts.   It is always nice to have clear, understandable B2B examples.  The video shows how FedEx tailors its strategy for the small business target market and could fit with chapter 2’s discussion of strategy planning and chapter 4’s coverage of segmentation and targeting.   The video might also be shown with a lecture on organizational buying, where we talk about service businesses.  Finally, it also fits with integrated marketing communications and advertising on the web.