“Distracted Customers’ Wait Times Fly”
Posted by Joe Cannon“Distracted Customers’ Wait Times Fly,” from Scientific American’s 60-Second Science. Thanks to Shuoyang Zhang for this suggestion. Click through for a listen.
A study in the journal NeuroQuantology found that people forced to wait, for example in line, experienced the time spent as being far less if they were amused and distracted. Cynthia Graber reports.
This is a new podcast I will have to add to my playlist. I already listen to the 60-Second Pscyh for psychology research. If you are a podcast listener and science lover — check these out.
Tags: Podcast
This entry was posted on Monday, February 22nd, 2010 at 9:28 am and is filed under Consumer behavior, Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.