The Challenge of Changing Consumer Behavior – P&G in India
Posted by Joe CannonWe all know how difficult it can be to change consumer behavior. Try selling razors in India, where only half of men shave at home (the other half shave at barbers — and then not everyday). Is this a threat or an opportunity? P&G India saw this as an opportunity — hundreds of thousands of men who were not using its product.
So last year P&G launched its “Women Against Lazy Stubble” campaign — see TV commercial below for one of the early ads. The campaign reflects subtle changes in P&G’s marketing strategy under new CEO Bob McDonald which is described in “Why Procter & Gamble Needs To Shave More Indians” (Bloomberg Businessweek, June 9, 2011).
The article and television ad (you can find more ads in the campaign by searching YouTube) could make a great example to use in a number of different class sessions. For example, you could start a class session on consumer behavior by giving your students shaving data from the article and then ask how P&G could encourage more Indian men to shave at home. The case might also work to show how consumer behavior differs around the world — or in international marketing or advertising and promotion.



